Refund & Dispute Policy

Advertisers add funds to their Hypeflow balance using cryptocurrency through our payment processor. Deposited funds sit in your Platform balance until you allocate them to a campaign. Because payments settle on public blockchains, please send the exact amount to the address shown at checkout.

When you launch a campaign, its budget is locked in escrow. Funds are released to an influencer only after their placement's proof is approved by you (or auto-approved after the review window). Any budget that is not spent is returned to your Platform balance when the campaign closes.

Unspent balance. You can withdraw your unspent Platform balance back to your wallet at any time. Blockchain network fees may apply and are deducted from the amount sent.

Completed placements. Once a placement has been delivered and approved, the corresponding payment is considered earned by the influencer and is non-refundable, as the advertised service has been performed.

Undelivered placements. If an influencer fails to deliver an accepted placement, the reserved funds are returned to your campaign budget or balance.

If you believe a placement was not delivered as agreed, you can open a dispute before approving it. Our team reviews the submitted proof (the published post link and screenshots) along with any information both parties provide, and resolves the dispute at our reasonable discretion — either releasing payment to the influencer or returning the funds to the advertiser.

Please raise disputes promptly. Approvals made in error, or claims raised long after a campaign closes, may not be reversible.

Influencer withdrawals are subject to a minimum amount and to identity verification above a configurable threshold. Hypeflow's 20% commission is applied at withdrawal.

For any refund or dispute question, contact support@hypeflow.ad with your account email and the campaign or deal in question.